Privacy Policy

Last updated: May 2026  |  M/S DECIYA Living Decor  |  deciya.in

This Privacy Policy describes how M/S DECIYA Living Decor ("DECIYA", "we", "us", or "our") collects, uses, and shares information when you visit our website deciya.in or make a purchase from us.

By using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

Information You Provide Directly

When you place an order, contact us, or fill in a form on our website, we may collect:

• Name
• Email address
• Phone number
• Delivery address
• Payment information (processed securely by our payment partner — we do not store card details)
• Messages or queries you send us

Information Collected Automatically

When you visit our website, we may automatically collect:

• IP address and approximate location
• Browser type and version
• Pages visited and time spent on each page
• Referring website or source
• Device type (mobile, desktop, tablet)

This information is collected via cookies and standard web analytics tools to help us understand how our site is used and improve the experience.

Local Storage (Cart Data)

Our website uses your browser's localStorage to save your shopping cart contents between sessions. This data remains on your device and is not transmitted to our servers unless you complete a purchase.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfil your orders
• Send order confirmations, shipping updates, and tracking information
• Respond to your queries and provide customer support
• Improve our website, products, and services
• Send you marketing communications (only if you have opted in — you can unsubscribe at any time)
• Comply with legal obligations
• Detect and prevent fraud

3. Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information only in the following circumstances:

• Delivery partners: Your name, address, and phone number are shared with our logistics/courier partners solely for the purpose of delivering your order.
• Payment processors: Payment is processed by a third-party payment gateway. We do not store or access your full card details.
• Analytics providers: We may use services like Google Analytics to understand website traffic — data shared is anonymised and aggregated.
• Legal requirements: We may disclose information if required by law, court order, or government authority.

4. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes described in this policy, or as required by law. Order records are typically retained for 7 years for accounting and tax compliance purposes. You may request deletion of your data (subject to legal retention requirements) by emailing help@deciya.com.

5. Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience. Cookies help us:

• Remember your preferences and cart contents
• Analyse website traffic and usage patterns
• Improve website performance

You can control or disable cookies through your browser settings. Note that disabling cookies may affect certain features of the website.

6. Security

We take reasonable precautions to protect your personal information from unauthorised access, disclosure, or loss. Our website uses HTTPS encryption. However, no method of internet transmission is 100% secure, and we cannot guarantee absolute security.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Opt out of marketing communications at any time
• Withdraw consent where processing is based on consent

To exercise any of these rights, email us at help@deciya.com.

8. Third-Party Links

Our website may contain links to third-party websites (e.g. Amazon, Instagram). We are not responsible for the privacy practices of those sites and encourage you to review their individual privacy policies.

9. Children's Privacy

Our website and services are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have collected data from a child, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. Continued use of our website after any changes constitutes acceptance of the updated policy.

11. Contact

For any privacy-related questions or requests, please contact us at:
help@deciya.com
M/S DECIYA Living Decor · deciya.in